Official comment
Here's a link to the sample report template mentioned in the post. Steps that begin with System or The System are shown in the response column; all other steps are shown in the action column. It works well with the Loan Processing sample project that comes with CaseComplete, but your results may vary depending on your writing style. If you don't use the term "system" or response steps don't start with "system" or "the system", you'll need to use different criteria for determining which column each step belongs in.