Catherine,
Sorry to hear about the issue with reporting issues. I think this might be related to a known bug we addressed a couple of months ago regarding reporting issues on nested requirements. Please ensure you've got the latest version of CaseComplete by clicking Tools / Check for Updates and install an update if one is found.
If that doesn't fix the problem, please send us an email at support@serlio.com to submit a support request ticket. Please include your serial number and what version of CaseComplete you are using, and reference this post. Instructions to locate these are found here: http://casecomplete.zendesk.com/entries/20466101-locating-your-serial-number
Thanks,
Jason